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SHIPPING POLICY

Delivery Cost & Time

  • We provide free delivery on all orders worldwide.
  • We currently offer one standard delivery option which includes a 3-7 day processing period after payment confirmation and 8-12 days of transit time.
  • You have a maximum of 24 hours (1 day) after placing your order to request order modification, a change of address or cancellation. Orders that that have passed this period are due to be shipped and cannot be altered or cancelled.

IMPORTANT: transit times may vary slightly for regions outside of Europe and North America.

IMPORTANT: Our service transit time is provided by the shipping carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

Shipping Carrier

  • The shipping carrier is selected based on the destination and package weight.

Tracking Your Order

  • Once your order has been processed, we will provide a shipping confirmation update via email or through your customer account. 
  • You can use the tracking number to monitor the progress of your shipment on the respective shipping carrier's website or via our tracking page.

Incorrect Address

  • It is your responsibility to provide accurate and complete shipping information.
  • Please contact us immediately if you notice an error in your shipping address after placing an order. 
  • You have a maximum of 24 hours (1 day) after placing your order to request order modification, a change of address or cancellation. The 24 hour period falls within the early stages of processing where changes can still be made.
  • IMPORTANT: We cannot be held responsible if a package is undeliverable due to missing/incomplete/incorrect destination information provided by the customer. In these cases, the cost to reship the package will be invoiced to the customer.
  • We are also not liable for failed deliveries due to the addressee not being home during delivery time.

Delivery Issues & Exceptions

  • In rare instances, logistical delays can strongly affect our delivery timelines. If your item has not arrived after 28 days after placing your order, please contact our support team and we will address it promptly.
  • While we strive to ensure smooth delivery, in rare cases there may be situations beyond our control that could cause delays or delivery issues.
Lost or Damaged Packages
  • In the event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to initiate an investigation and resolve the issue.